Amanda Amanda Portal Telephone Features Installationsanleitung Seite 1

Amanda Portal Field Installation Guide Revision 1.3 3-29-2005

6 Figure 8 3.4 Module Selection Select the Modules you’ll be using and have purchased. Some modules are free to use, and come standard with t

7 Standard Modules included with Amanda Portal are: • World Wide Web (WWW) Browser Support • Internet E-mail Support • System Idle • Soundca

8 Figure 10 If using ACD clients (such as CallQ Agent or Power Connect), you MUST check the box “Allow the use of the CallQ Agent client”. Clic

9Note: If using Dialogic GammaLink fax boards, you MUST check the box “Use GammaLink fax boards”. Due to the new availability of Dialogic JCT boa

10 Figure 13 Additionally, if your telephone switch is not listed you can choose the closest possible match and copy the parameters from that P

11 Figure 15 The example shown in figure 15 has Amanda configured to use the last port for message notification. Once you’ve chosen the notify

12 Figure 16 Outbound calls are made when certain features are used such as find me/follow me, wakeup calls, and hairpin transfers. Click next t

13If using text-to-speech or speech recognition, enter the number of licenses purchased in the fields provided. A minimum of 2 licenses must be p

14 Figure 19 Click next to continue. 3.14 Activating the Amanda Portal System Every Amanda Portal system MUST be activated before it can be

15 Figure 20 The final step to completing the installation wizard is choosing to run Amanda as an automatic service, or to configure the Amanda

iINTRODUCTION ...

164 Starting the Amanda Service for the First Time Amanda Portal server is installed as a service under Windows. In order to start or stop the

175 Installing Amanda Portal Client Software To install Amanda Portal clients, access the “C:\Amanda\clients” folder (as shown in figure 23

185.2 Select an Installation Folder Choose the folder where the clients will be installed (as shown in figure 25). You can choose the default

195.4 Select a Program Group Choose a program group for the clients (as shown in figure 27). Keep in mind that this is the program group you’ll

206 Logging into Amanda Portal Station Once the Amanda Portal service is running, and you’ve installed Amanda Portal station, you can now lo

21 Remote Address Computer name of the Amanda PC (usually Amandaserver), Localhost or the IP address of the Amanda Portal PC. Ma

22 Figure 32 6.1 Amanda Portal Station Basics Amanda Portal station has lots of different options and settings. This document will instruct y

23 Figure 33 To create a new mailbox, click on the “Create Mailbox…” button, and you’ll see the dialogue shown in figure 34. Figure 34 Cr

24wanted to create mailboxes 501-510 you would enter the following values (as shown in figure 35), and click “OK” to create the mailboxes. Fi

25 6.3 Setting up Single Digit Menus To setup single digit menus (0-9) for any mailbox you MUST use “Method Information”. Double click on “Met

ii13 MAILBOX MEMBER LISTS ...46 13.1

26Installers familiar with other Amanda products will notice the RNA method, Done Method, and Busy Method which are used similarly to the RNA, Do

277 Setting up Message Notification Amanda Portal supports many ways to notify users when they receive new messages. One of the great things

28urgent messages), and the “light_off” is dialed whenever you retrieve your messages and there is no more new messages in your mailbox (pickup t

29Configuration utility “Configure”. You can run Configure from the Amanda Server program group by clicking Start => Programs => Amanda S

30• Click the “Auto fill in” button (next to the select button) • Set the “From/To” Times (the notify will occur between these hours) • Set

31• Enter the maximum number of executions (enter a value for successful and failure attempts) • Enter the telephone number to be dialed in the

32 Important Note: To use this type of notify, Amanda MUST have access to an SMTP server, and the SMTP server name must be specified in the “Conf

338 Automatic Scheduling In order to have Amanda change certain mailbox settings automatically, you’ll need to create schedules to perform ea

348.1 To Create an Auto Scheduler Record Set the “Initial Time” to the time this schedule will be executed. For example, if you want to create

35 Figure 48 The Method Argument Wizard helps define values for dnd (do not disturb), grt (greeting), cs (call screening), ext (extension), and

iiiIntroduction Amanda Portal is a powerful communications platform. It can be accessed from a PBX, the PSTN, local and wide area networks (LAN/

36Example 2, Creating a Night / Closed Schedule: Creating the second schedule is easier than the first since you can copy the day schedule and m

37• Set the Initial Time for the schedule to execute, the time should be set to the same time as the day schedule • Set the “Restrict to” days

389 Incoming Call Options Mailbox settings for each mailbox can be modified in a few different places. You’ll find most of these settings in

39 10 General Information Amanda needs general information about the owner of each mailbox. This information is necessary for their mailbox

4011 Greetings Each mailbox can record up to7 different greetings using the telephone user interface. Each mailbox can also have greetings i

4111.1 How to use more than 7 greetings per mailbox Using Amanda Portal Station, click file, then click the “Sound Interface” option. You can

42 Figure 56 The default option is to “Create new” (which is used to create a new greeting), click OK and Amanda will call the extension you de

4312 Message Folders Amanda Portal Station can be used for more than just administration. It can also be used by mailbox owners to log into

44 Figure 58 Figure 58 shows the message in the Amanda message form. Here you can see all the details about the message, and you can also • E

45 Figure 59 Here you can save the message to any existing folder on your hard disk. Or you can create an archived message folder (as shown in

11 Installing Telephony Board(s) and Drivers Amanda Portal supports both Brooktrout/Rhetorex and Intel/Dialogic voice boards. Supported Broo

4613 Mailbox Member Lists Each mailbox can have an unlimited number of mailbox lists. Lists are useful when you want to send or forward one

47Tip: Each mailbox can have an unlimited number of message lists, however to create list numbers above the first (1-7) you must use the generic

4814 Recording Mailbox Greetings Every mailbox can record up to 7 personal greetings via telephone. While some users will record only one or

49If you hear the welcome greeting, * to tell Amanda you want to log into a mailbox to enter user mode. After pressing *, Amanda will prompt you

5015 Using the Default Mailboxes Every Amanda Portal system comes with a certain number of pre-created mailboxes. These mailboxes perform sp

5116 Using Amanda Portal’s Fax Features Amanda Portal supports many different fax applications. The following is a list of fax features supporte

52 Method 2: Creating Personal Fax Mail Boxes Mailboxes can be created specifically to receive fax messages for specific users. Once setup, whe

5316.2 Desktop Faxing Using Amanda Portal you can fax out right from your desktop PC using Amanda Fax32 printer. Once installed, all you need t

54document shows up in their voice mailboxes as a message (using the mailbox list). 16.3 Fax Broadcasting Method 1: Using Amanda Portal Stat

5516.4 Fax on Demand To setup fax on demand you MUST use the either the “fax_on_demand” or the “fax_on_demand_doc” caller method. The differen

22 Installing Amanda Portal Server Software To Install Amanda Portal Server Software, insert the Amanda Portal product CD into the CD-ROM drive

5617 How to Install Amanda Unified Messenger To Install Amanda Unified Messenger you MUST do the following: • Close Outlook • Browse the

5718 Amanda Portal Installation Checklist 1. Physically connect the Amanda PC chassis to the monitor, keyboard, mouse, network, external mo

58System Features Test After setting up Amanda Portal appropriately, before leaving the site, make sure you perform the following tests: • Tra

59• Pager Notification Test (if a mailbox is using Pager notification) -Call a mailbox that has pager notification enabled. Leave a test messag

6019 Migrating to Portal from older Amanda Products Currently, only [email protected]/Windows version 3.05 or above can be migrated to Aman

61 4) Once the basic Portal system is running ok. From a command prompt, start telnet, login as mailbox 999 and "source" the tcl file

62 Sourcing the file will recreate the [email protected]/Windows system information on the Portal system. When the file is sourced properly, you’

6320 Amanda Portal Firewall Ports When configuring Amanda Portal to be accessible via the Internet, there is usually a firewall between the

6421 Amanda Portal Tenant Setup To avoid conflicts and unpredictable results always create a tenant based Portal system from the ground up. Don

65 Creating/Deleting Tenants To login to the tenant manager, click start, programs, Amanda Portal Clients, Tenant Management. This will start th

3 Figure 3 Clicking finish, files and folders will be installed on your hard disk. Once the installation is completed successfully, you’ll se

66 Figure 5 When creating a tenant account, Amanda creates a group of mailboxes based on the customer’s phone number and Amanda’s default mailb

67Edit Tenants The edit tenants tab is not currently used and is reserved for future use. Edit Aliases The edit aliases tab is used to assign

68How Integration Works: When you assign an extension to a tenant mailbox or sub-mailbox within a tenant, Amanda Portal automatically adds an e

69Managing a Tenant Tenants are managed using Amanda Portal’s web browser interface. To manage a tenant, login to a web browser (such as interne

70 Figure 7 For administrative purposes specify nothing for the “User Name” and just supply the password for the previously entered tenant numb

71Important Note: When creating a tenant it actually copies mailbox 990 and 991 including greetings! So make sure you don’t record any custom g

7222 Using Amanda Portal’s Text to Speech Feature The text to speech module can be purchased through our sales department. It can be used in co

73Speech Cube English (Gordon 8Khz) Speech Cube US English Sayso(Laura 8Khz) Babel BrightSpeech French (Ryan8k) Speech Cube English (Vicky 8Khz)

74Under the Greetings dialog change the MMO type to “Other”, then click create. Enter “Grt n English” as the Key (where n is the greeting numbe

75Using the Email Reader Once enabled and setup properly, the mailbox owner will have a new option within the telephone user interface to have t

43 Running Amanda Portal Configuration Wizard The configuration wizard MUST be run to initialize, activate, any new Amanda Portal system. To st

7623 Using Amanda Portal’s Call Recording Module To use Amanda Portal’s Call Recording feature, you must purchase the Call Recording module. Onc

7724 Using Amanda Portal’s SMTP Features Amanda Portal can be configured to send voice messages, faxes, and message notifications to email addre

78the default value, the empty string, posting Internet e-mail is disabled. smtp_debug Set to true for debugging purposes. When enabled, smtp i

79 email_login This notify sends out an email describing a new voicemail message on the server. The body contains a link to the web server spe

80Appendix 1A : 1 Installing Telephony Board Drivers Amanda Portal can be used with two different types of telephony boards: Brooktrout (f

81The older-style ISA boards, on the other hand, must be jumped by hand to I/O addresses which do not conflict with any other devices in the syst

82During the installation process, be sure to select a Custom installation. If you choose a typical installation, then the appropriate software f

83 As of this writing, Intel has released Service Pack 1 for the SR 5.1.1 drivers. It is included on the Dialogic Drivers CD and should be instal

5Figure 6 When running the configuration wizard for the first time, click the “Initialize Configuration Database” button. This creates the confi