Amanda Amanda@SOHO Version 3.xx Technical Information

Installing and AdministeringAmAndA@SOHOVersion 3.xxAdministrator’s Guide: 7/01 Edition

4 Installing and Administering Amanda@SOHO

Chapter 2:Installing AmandaInstallation ChecklistInstalling Amanda takes only a few steps. To install Amanda:1. Create ports on Amanda by connecting a

6 Installing and Administering Amanda@SOHOConnecting PortsYou create an Amanda port by connecting a telephone line (a standard 2-wire line cord) from

Chapter 2: Installing Amanda 7The next diagram shows the international hardware:Using the BatteriesThe international version of Amanda@SOHO has a batt

8 Installing and Administering Amanda@SOHONOTE: If Amanda asks for a security code immediately (because the telephone switching system uses an auto-lo

Chapter 2: Installing Amanda 9If your telephone switching system is not on this list (or if it is, but the dial codes needs some changes to fit your v

10 Installing and Administering Amanda@SOHOyou should be very familiar with the telephone switching system you are using. For details, see “Setting Up

Chapter 2: Installing Amanda 11Designating the Fax Machine’s ExtensionIf you attach a fax machine to an extension controlled by Amanda, Amanda recogni

12 Installing and Administering Amanda@SOHOUsing the Remote ProgramTo connect via data modem, both Amanda’s computer and the computer that will be acc

Chapter 2: Installing Amanda 13If Amanda is running, her main screen appears.5. Shut down Amanda:a. Press Alt+S.b. Type Y for yes two times.The SOHO D

ii Installing and Administering Amanda@SOHOCopyright, Trademark, and Other NoticesCopyright  1992–2001 The Amanda Company. All Rights Reserved. This

14 Installing and Administering Amanda@SOHOSOHO Dialcodes Installation TableField Label DescriptionName of phone system: If you selected a telephone s

Chapter 2: Installing Amanda 157. When you have finished press F10 to save and Esc to exit.Amanda automatically reboots.8. Type Alt+X to end the conne

16 Installing and Administering Amanda@SOHOEntering Integration StringsAn integration pattern is a string of characters that represent the DTMF digits

Chapter 2: Installing Amanda 17• Select a fifth extension that forwards all calls to Amanda.• If applicable, create a hunt group that will forward bac

18 Installing and Administering Amanda@SOHO3. The integration string from Test 3 may be identical to the string from Test 1 (except for the extension

Chapter 3:Administering AmandaUnderstanding AmandaTo users and callers, Amanda is a voice on the telephone guiding them to people, services, and the m

20 Installing and Administering Amanda@SOHONOTE: You should change the security codes for mailboxes 0, 411, 990, 991, and 999 to prevent users from ac

Chapter 3: Administering Amanda 21Personal MailboxesA user usually has only one extension and, therefore, only one mailbox. That mailbox is a personal

22 Installing and Administering Amanda@SOHOProcessing Calls and MailboxesAmanda waits for incoming calls directed to her by your telephone switching s

Chapter 3: Administering Amanda 23Call Processing Diagram

iiiFraudulent Usage AdvisoryAlthough the Amanda software is designed to resist fraudulent usage, including unauthorized access to a long distance netw

24 Installing and Administering Amanda@SOHOAdministering AmandaYou, as system administrator, have a System Administrator mailbox (999) in addition to

Chapter 3: Administering Amanda 25When creating personal mailboxes, make sure you give the mailbox the same number as the user’s extension. If the use

26 Installing and Administering Amanda@SOHOTo create a range of informational mailboxes: (For login instructions, see “Logging into Amanda” on p

Chapter 3: Administering Amanda 27Recording Company GreetingsAs system administrator, it is your job to record the greetings for mailbox 990 (the Comp

28 Installing and Administering Amanda@SOHOStart playing it at 5:30 P.M. Monday through Friday.Greeting 3: Holiday Greeting‘Thank you for calling Comp

Chapter 3: Administering Amanda 29Recording Employee Directory InstructionsAmanda is shipped with mailbox 411 predefined as the mailbox for the employ

30 Installing and Administering Amanda@SOHOIf a user wants to create a menu, you might need to create some informational mailboxes for him. Otherwise,

Chapter 3: Administering Amanda 31To review the menu options in a menu for a personal mailbox: (as that mailbox) + + + To change a menu op

32 Installing and Administering Amanda@SOHONOTE: The personal mailboxes 304, 315, and 328 and the informational mail-boxes 800, 801, 802 must have bee

Chapter 3: Administering Amanda 33After any recording:To delete a system announcement: (For login instructions, see “Logging into Amanda” on pa

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34 Installing and Administering Amanda@SOHOTo send a message using a system-wide mailing list: (for any mailbox) (For login instructions, see “L

Chapter 3: Administering Amanda 35To review a holiday list: (For login instructions, see “Logging into Amanda” on page 7.)+ + + NOTE

36 Installing and Administering Amanda@SOHOEnter the date as month-day-year. Use 1 or 2 digits for the month, 2 digits for the day, and 2 or 4 digits

Chapter 3: Administering Amanda 37To select the telephone switching system: (For login instructions, see “Logging into Amanda” on page 7.)+

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Appendix A:Setup SheetsCompany Greeting ExampleMailbox 990 Preassigned)It is a good idea to give mailbox 990 the same menu as mailbox 991. Then freque

40 Installing and Administering Amanda@SOHO Setup SheetsCaller Instructions Example(Mailbox 991 Preassigned)(Because of the seamless transfer from

Appendix A: Setup Sheets 41 Setup SheetsMailbox with MenuMailbox Number: __________Comment: ________________.Mailboxes assigned to menu options:Gre

42 Installing and Administering Amanda@SOHO Setup SheetsMailbox ChecklistMailbox Purpose0 Reserved for Operator123456789

Appendix A: Setup Sheets 43Mailbox Purpose—Master Copy— Make copies of this sheet prior to filling it out.

ContentsCopyright, Trademark, and Other Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iiLimited Warranty on Software. . .

44 Installing and Administering Amanda@SOHOMailbox Purpose4ll Reserved for Employee Directory990 Reserved for Main Greeting991 Reserved for Caller Ins

Appendix B:TroubleshootingIf you have problems with Amanda@SOHO, an Amanda Company customer service representative can call your system to ascertain a

46 Installing and Administering Amanda@SOHOBEFORE you create mailboxes. Otherwise all the mailboxes must be deleted and recreated.

Appendix C:Wall-Mounting InstructionsIf you are mounting Amanda@SOHO on the wall, use this template to determine where to put the screws (or bolts) th

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Numerics0 19411 19, 298 19990 20, 22, 27, 39sample greetings 27991 20, 22, 28, 40sample greetings 28995 20997 20998 20998 shortcutmailbox 19999 20reco

50 Installing and Administering Amanda@SOHOdirect messagingmailbox 20directoryemployee 29disconnectingREMOTE.COM 15distribution sales 2dl_hangup 15dl_

Index 51Panasonic 576 9Panasonic DBS 824 9Panasonic DBS Alternate 9Panasonic KXT 1232 11D 9Panasonic KXTD 1232 9passwords 26patternsintegration 15pers

52 Installing and Administering Amanda@SOHOsecondary attendant 1voice 2Vversion numberAmanda@SOHO 36Vodavi Starplus DHS 9voice 2voice mailmailbox 19vo

Enabling Network Telephonyfor the Communicating PCAmanda@SOHO Administrator’s Quick Reference Administer AmandaDial: _______ (Amanda’s no.) + +

vi Installing and Administering Amanda@SOHODeleting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Administration Menu Record announcement Reset ports Delete announcement Set system options Manage mailboxes Return to prev. Shut down A

Chapter 1:Introducing AmandaUsing this GuideThis guide is to be used by both the person who installs Amanda@SOHO and the person who administers the sy

2 Installing and Administering Amanda@SOHOConfigured as an off-duty attendant: Amanda provides 24-hour access to your company and its employees when

Chapter 1: Introducing Amanda 3System Administration SupportSystem administration support covers the configuration of Amanda, such as creating mailbox